Shipping & Returns

Shipping & Delivery Policies 

Cocooz ships its products to almost all parts of India. Orders placed will be shipped within 48* hrs. We ship on all days except Sunday and National Holidays.

For all areas serviced by reputed couriers, the delivery time would be within 4 to 6 business days of shipping (business days exclude Sundays and other holidays). For other areas the products will be shipped through post and may take 1-2 weeks depending on location. At times there might be unexpected delays in the delivery of your order due to unavoidable and undetermined logistics challenges beyond our control for which Cocooz is not liable and would request its users to cooperate as Cocooz continuously tries to nought such instances. Also, Cocooz reserves the right to cancel your order at its sole discretion in cases where it takes longer than usual delivery time or the shipment is physically untraceable and refund the amount paid for cancelled product(s) to your source account.

Reverse Pick up

Reverse pick-up: We provide reverse pick up to most of the pin codes. In this case, the shipment reaches back to us within 7-10 business days owing to courier company policy.

• Pick-up will be attempted twice.
• If the courier service is unable to pick up after two attempts, you are responsible to ship it back to us.
• Since we are providing free shipping for your order, the customers are liable to pay reverse pickup freight against the wrong size/product selected by the customer.

Exchange

• • In case of an exchange, the new product will be dispatched only after the receipt and validation of the returned original product.
  • Exchange product: Product(s) of the same value can be chosen, if the value is higher the difference amount has to be paid by you before dispatching (our team will assist you on the same).
  • No credit note will be provided for the balance amount (if any)
  • Please note that exchange is allowed only once per order
  • If you have used any promotions in first order then freight for the second dispatch as well as reverse pick up may be charged. 

 Contact Us:

Aparna’s Wardrobe,

AU North Campus, Andhra University North Campus,

Andhra University, Visakhapatnam,

Andhra Pradesh 530003.

[email protected]